Frequently Asked Questions
Find answers to common questions about My Schedule App
General
My Schedule App helps businesses organize their work shifts, track working hours, and manage their teams in an easy and efficient way, both through the web and through a mobile application.
My Schedule App is perfect for any business that needs to manage employee schedules - including retail stores, restaurants, healthcare facilities, hotels, and service businesses. We support teams from 1 to 100+ employees.
No installation required! My Schedule App is a cloud-based solution that works in any web browser. We also offer a native iOS app for employees to access their schedules on the go.
Billing
You choose a plan (Starter or Pro) and select how many employees you have. You pay a fixed monthly fee for your selected tier (10, 20, 50, or 100 seats). This makes budgeting simple and predictable. There are no hidden fees or setup charges.
No, we don't offer free trials at this time. However, you can subscribe to our Starter plan which is very affordable and cancel anytime if it doesn't meet your needs.
We offer a 30-day money-back guarantee. If you're not satisfied with My Schedule App for any reason, contact us within 30 days of your initial purchase for a full refund.
Features
Yes! We have a native iOS app available now for iPhone. Android and iPad apps are coming soon and will allow employees to view their schedules, clock in/out, request time off, and receive push notifications for schedule changes.
Yes, our time tracking feature includes optional GPS verification to ensure employees are clocking in from approved locations. This feature can be enabled or disabled based on your preferences.
Absolutely! You can export timesheet data to Excel, PDF, or CSV formats. We also offer integrations with popular payroll systems like QuickBooks and ADP (Professional and Enterprise plans).
Technical Support
Yes! We use industry-standard SSL encryption for all data transmission and store your data in secure, redundant data centers. We also perform regular security audits and backups.
My Schedule App works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.
We offer email support for all customers, with priority support for Professional and Enterprise plans. We also have extensive documentation, video tutorials, and a knowledge base to help you get started.